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Welcome to Dronfield Online > National Helplines > Children & Young People > The Samaritans

The Samaritans

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The Samaritans
Address: The Upper Mill, Kingston Road, Ewell, Surrey
Postcode: KT172AF
Telephone: 08457 90 90 90
Website: Click Here to View
Email: Click Here to Email
Google mapClick here
Multimap.co.uk satellite mapClick here

Details
About the  Helpline

24 Hour Availability


Callers can contact Samaritans by telephone, letter, e-mail and minicom. The commitment to making these means of access available 24 hours a day will be maintained by all branches (except Festival and Correspondence branches).


Callers can visit a branch for face-to-face support (except Correspondence branch). Each branch will advertise when they are available for face-to-face support
Samaritans' aim is to ensure that telephone and minicom callers are not kept waiting for a response and that as many as possible get through first time.


The objective for distributing calls via 08457 90 90 90 (UK) and 1 850 60 90 90 (ROI) is to cascade geographically by locality and region to try to ensure that no caller receives the engaged tone when a volunteer is available to take a call.


Confidentiality

All information relating to a caller is confidential to Samaritans unless:

  • We have informed consent from a caller to pass on information
  • We call an ambulance because a caller appears to be incapable of making rational decisions for him or herself
  • We receive a court order requiring us to divulge information
  • We are passed information about acts of terrorism or bomb warnings
  • A caller attacks or threatens volunteers
  • A caller deliberately prevents the service from being delivered to other callers
Samaritans maintains confidentiality even after the death of a caller.


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